Transforming Forensic Technology Reporting with BI Solutions

Background

A renowned forensic technology company that caters to government security agencies worldwide encountered significant operational setbacks. Reliant on manual data collection and reporting processes, its inefficiencies caused delays, missed SLA commitments, and eroded customer trust. Customer data was stored in Excel, limiting scalability and accuracy. 

Challenge

The company faced critical obstacles: 

• Manually process extensive customer data across various frequencies (daily, monthly, quarterly, annually). 

• Absence of an integrated data management system. 

• Repeated SLA violations, damaging customer satisfaction and credibility. 

A scalable, automated, and efficient solution was essential to meet operational demands and improve service reliability. 

Solution

Prexisio crafted a comprehensive BI solution using Microsoft Power BI and advanced data management techniques: 

1. Data Warehouse Development: A centralized, structured repository for seamless data integration, storage, and retrieval. 

2. Data Marts Implementation: Custom data marts for each Line of Business (LOB), enabling targeted reporting and analytics. 

3. Automated Reporting: Automating report generation to ensure timely delivery, including weekends and holidays, eliminates manual delays. 

The solution provided real-time access to data and scalable reporting capabilities, transforming the company’s operational framework. 

Results

The impact of the BI solution was transformative: 

• SLA Compliance Achieved: Automated processes ensured 100% on-time delivery of reports, restoring customer confidence. 

• Improved Customer Experience: Reliable and timely reporting boosted satisfaction and trust across the client base. 

• New Revenue Stream: The company introduced a dashboard service as a product offering, unlocking a fresh revenue opportunity and enhancing its market position.